Refund policy
1. Return & Refund Policy
At Wear Vibe, we want you to have a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise qualifies under this policy, you may request a return, replacement, or refund subject to the conditions below.
2. Return Eligibility
Return requests must generally be raised within 7 days of delivery.
A return may be considered if:
- You received a wrong product
- The product is damaged or defective
- The product received is different from what was ordered
- The product is missing from the package
- The product has a manufacturing defect
The product must generally be unused, unworn, and in its original condition with all original packaging, tags, labels, and accessories intact.
3. Non-Returnable Products
For hygiene and product-integrity reasons, certain products may not be eligible for return.
Returns may not be accepted for:
- Used or worn products
- Products without original tags or packaging
- Products damaged after delivery due to improper use or handling
- Products altered, washed, modified, or damaged by the customer
- Products returned without prior approval
- Products specifically marked as non-returnable on the product page
4. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label
- Unboxing video, if available
Our team will review the information and determine the appropriate resolution.
Depending on the situation, we may provide a replacement, refund, or another suitable resolution.
5. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement with the correct product or provide an appropriate refund.
Please keep the incorrect product unused and in its original packaging until the issue has been resolved.
6. Return Shipping
If the return is approved because of an incorrect, damaged, or defective product, Wear Vibe may arrange or reimburse the applicable return shipping cost, subject to verification.
For other approved returns, return shipping charges may be the responsibility of the customer.
7. Refunds
Once a return or refund request has been reviewed and approved, the applicable refund will generally be processed through the original payment method.
The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.
8. Order Cancellation
Orders may be cancelled before they are processed or dispatched.
Once an order has been shipped, cancellation may no longer be possible.
To request a cancellation, contact us as soon as possible with your order number.
9. Exchange or Replacement
Where applicable, Wear Vibe may offer an exchange or replacement instead of a refund, depending on product availability.
If the requested replacement is unavailable, an alternative resolution may be offered.
10. Failed or Undelivered Orders
If an order is returned to us because of an incorrect address, incorrect contact information, refusal of delivery, recipient unavailability, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.
Refund eligibility in such cases will be reviewed based on the circumstances.
11. How to Request a Return or Refund
To request a return, replacement, exchange, or refund, contact us with:
- Order number
- Name used for the order
- Registered email address or phone number
- Reason for the request
- Relevant photographs or videos, where applicable
Email: vinaysingh.cnb@gmail.com
Our team will review your request and provide the next steps.
12. Policy Changes
Wear Vibe reserves the right to update or modify this Return & Refund Policy from time to time.
Any updated version will be published on this page and will apply from the date it is posted.
13. Contact Us
For questions regarding returns, refunds, exchanges, replacements, or cancellations, please contact us:
Business Name: Wear Vibe
Email: vinaysingh.cnb@gmail.com